Contact center management work shops
 

The 2+1 days contact center  management trainings aim for middle management.

All modules proceed as follows:

1.        Preparatory reading

2.        Two consecutive days from 9 am until 5 pm              

Ø  knowledge test

Ø  formulation of the training objectives

Ø  theoretical framework

Ø  topic in the contact center context

Ø  Operating model

Ø  Group exercises

Ø  Discussion of results

Ø  ‘homework

3.        Feedback workshop one month later from 9 am until 5 pm